At Cori’s CuriosiTeas, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please review our return policy below to understand how we handle returns and refunds.
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
Unopened and unused loose-leaf tea tins or bags.
Defective or damaged tea accessories (e.g., infusers, teapots, mugs).
Incorrect items shipped by us.
Opened or used tea products for health and safety reasons.
Items damaged due to misuse or improper care.
Final sale items or clearance products (if applicable).
Contact Us: Email us at cori.brocato@gmail.com within 30 days of receiving your order. Include your order number, the item(s) you’d like to return, and the reason for the return.
Wait for Approval: We’ll review your request and provide a Return Authorization (RA) number and instructions.
Package Your Item: Securely pack the item(s) in their original packaging and include the RA number on the package.
Ship It Back: Send the package to the address provided in your return instructions. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped).
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved:
Refunds will be processed to the original payment method within 5-7 business days.
Shipping costs are non-refundable unless the return is due to our error.
We currently do not offer direct exchanges. If you’d like a different item, please return the original product for a refund and place a new order on our website.
If your order arrives damaged or defective, please contact us immediately at cori.brocato@gmail.com with photos of the damaged item and packaging. We’ll work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.
If you have any questions about our return policy, feel free to reach out to us at cori.brocato@gmail.com. We’re here to help!
Thank you for choosing Cori’s CuriosiTeas. We appreciate your trust in us and are committed to ensuring your tea experience is nothing short of delightful.